Sugar Lady Limited Liability Company

 

§1 Right of withdrawal

1. The consumer has the right to withdraw from a distance contract within 14 days
   calendar days from receipt of the order, without giving any reason.
2. To exercise the right of withdrawal, the customer should enclose with the return shipment
   withdrawalform
3. The customer is obliged to return the returned products within 14 days from the date of
   statement.

 

§2 Products excluded from return

1. The right to withdraw from the contract does not apply in the cases indicated in Art. 38
   of the Consumer Rights Act, in particular with regard to:
   a) sealed products that, once opened, cannot be returned for
   hygienic or health reasons (e.g. cosmetics that have been opened),
   b) products made to individual order,
   c) products with a short shelf life, if the shelf life has expired during
   possession by the Customer.
2. Only unused products, in the original, intact
   packaging.

§3 Return of payment

1. In the event of effective withdrawal from the contract, the Seller will return to the Customer
   all payments received, including delivery costs (except for costs resulting
   from the selection of a more expensive delivery method than the cheapest offered in the Store).
2. Reimbursement of payments will be made no later than 14 days from the date of receipt
   of the statement of withdrawal, although the Seller may withhold reimbursement until
   the moment of receipt of the returned products.
3. Refunds are made by the same payment method used by the Customer, unless otherwise agreed by the Parties
   .

§4 Complaints

1. The customer has the right to file a complaint if the product is defective or does not comply with
   the contract.
2. The complaint should be submitted in writing (e-mail or form) with a description of the defect and
   documentation (e.g. photos).
3. The seller will consider the complaint within 14 days of receipt.
4. If the complaint is accepted, the customer can demand replacement of the goods, repair,
   price reduction or withdrawal from the contract and refund.

§5 Protection against abuse

1. The seller reserves the right to refuse to accept a return if
   it is determined that the product has been used beyond what is necessary to
   determine its characteristics.
2. In case of suspected scam, fraud or abuse of the right of withdrawal,
   Seller has the right to block the Customer’s account and report the case to law enforcement authorities.

§6 Return procedure

1. The customer should contact the Seller and submit a statement of withdrawal from
   contract.
2. The product should be packed in a way that protects it from damage and sent back to
   to the address indicated by the Seller.
3. Proof of purchase and a return form must be included in the shipment.